Automotive & repair

Automotive payment processing built around the repair order.

Auto repair shops, mechanics, body shops, collision repair businesses, tire shops, detailers, and specialty automotive service centers often collect higher-ticket payments at the counter or through appropriate remote customer interactions.

Auto service professional reviewing a repair order while a customer prepares a card payment
Automotive payment workflows

The payment process follows the work from authorization to pickup.

Auto repair payment processing has to account for parts and labor totals, deposits where the business uses them, changing invoice amounts, and the final customer payment. A routine service visit creates a different transaction profile from a major repair or collision invoice.

Quintra looks at how the business moves from repair authorization to completed work and payment, including where cards are accepted, how customers pay when they are not at the counter, and how activity is managed across locations where applicable.

See how a payment review works
  • Customer payments at the service counter
  • Higher-ticket parts and labor invoices
  • Deposits where the repair workflow uses them
  • Appropriate remote and customer-not-present payments
  • Transactions across one or multiple service locations
What to evaluate

Review the economics behind larger repair invoices.

Automotive businesses should evaluate average ticket, transaction count, card mix, effective processing cost, per-transaction charges, account fees, and processor markup together. A quoted rate by itself does not explain the complete cost of accepting a larger repair payment.

Repair volume, transaction count, and average ticket

Card-present and customer-not-present activity

Underlying card costs and processor markup

Fees across counter, remote, and location workflows

The Quintra approach

Understand first.
Recommend second.

Quintra reviews the processing statement alongside the repair and payment workflow. The goal is to separate underlying card costs from provider pricing, explain what the business is paying for, and discuss options only after the current environment is clear.

Review
Identify
Recommend
Support
Payment review

Start with the environment you have today.

Start with the current statement and the way customers pay for parts, labor, deposits, and completed repair work.

Explore the Payment Review